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MARKETING

GREAT CUSTOMER SERVICE

We pride ourselves on providing a great customer service experience to consumers, with near immediate response times on all channels (particularly social media). By utilizing best-in-class processes, multi channel software, and well-trained staff, we resolve enquiries, claims, and disputes efficiently and leave consumers feeling delighted with our brands, which is demonstrated by their Net Promoter Scores of 50+. This positive NPS acts as a discreet marketing campaign as consumers share their positive experiences with friends and family.